Privacy Policy

Introduction

This Privacy Policy describes how Mandarin WORLDWIDE TRAVEL PRIVATE LIMITED and its affiliates (collectively "we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website (www.Mandarinworldwidevacation.com) ("Platform").

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you agree to be bound by the terms of this Privacy Policy and applicable Indian laws.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us. This includes information such as:

• Personal details: name, date of birth, address, telephone/mobile number, email ID.
• Proof of identity or address.
• Sensitive information: bank account details, payment information, biometric data, etc., with your consent.

We may track your behavior and preferences on the Platform, and collect transaction-related data. Third-party platforms linked to our Platform will have their privacy policies, and we recommend reviewing them before sharing any information.

Usage

We use your personal data to:

• Provide services and fulfill your requests.
• Enhance customer experience and resolve disputes.
• Prevent fraud and comply with legal obligations.
• Conduct research and customize your experience.

Sharing

We may share your personal data with:

• Internal group entities and affiliates for marketing purposes.
• Third parties such as business partners, service providers, and law enforcement agencies.

Security Precautions

We adopt reasonable security measures to protect your data from unauthorized access. However, transmission over the internet cannot be guaranteed as completely secure, and users must safeguard their login credentials.

Data Deletion and Retention

You can delete your account through the Platform's settings. However, certain information may be retained for legitimate purposes such as fraud prevention and legal compliance. Retained data may be anonymized for research purposes.

Your Rights

You may access, rectify, and update your personal data through the Platform. You can also withdraw your consent for data processing by contacting the Grievance Officer. Withdrawal of consent may limit the services we can provide to you.

Consent

By using our Platform, you consent to the collection, use, and processing of your information as outlined in this Privacy Policy. You may withdraw your consent by contacting us, subject to applicable laws.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified as required under applicable laws. Please review this policy regularly for updates.

Grievance Officer